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Since Bitcoin's blockchain can handle around seven transactions per second (TPS), the network's scalability eventually became an issue, and a second-layer solution was suggested called the Lightning Network (LN).

The LN solution enabled split-second Bitcoin transactions in high volumes between users without network confirmations. By opening Lightning channels "off-chain", users can transact between each other for infinity and settle only the final amount. LN transactions cost nearly nothing and allow sending the tiniest fractions of Bitcoin.

Lightning Network

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To make a payment, you need to open your cryptocurrency wallet, scan the QR code on the invoice, or copy the provided cryptocurrency address and paste it into your wallet. Lastly, send the indicated amount.Please refer to the <guide>step-by-step</guide> guide for paying a CoinGate invoice for more details.

How do I pay for an invoice?

No, the order must be paid in the same currency you selected at checkout. If you chose USDC, the payment must be made in USDC.

Can I pay with USDT instead of USDC?

No, the order must be paid in the same currency you selected at checkout.

Can I pay using a different currency?

No, this is not possible. If you overpay, the invoice will be marked as "overpaid," and you will have the option to submit a refund request for the extra amount.

Can my overpaid balance be added to my purchase?

Due to international regulations and compliance requirements, CoinGate does not accept payments originating from the following countries and territories:<ul><li>Afghanistan</li><li>Belarus</li><li>Cuba</li><li>Iran</li><li>Iraq</li><li>Myanmar (Burma)</li><li>Palestine</li><li>Russia</li><li>Syria</li><li>Ukraine – Crimea and Sevastopol, Donetsk and Luhansk oblasts</li><li>Yemen</li></ul>If you try to pay from one of these countries Payments made from any of the above locations cannot be processed on CoinGate.

Countries and territories not supported for payments.

If a payment is attempted through Binance Pay and it is detected that the sender’s account originates from one of these restricted jurisdictions, the transaction will be automatically returned to the sender’s Binance Pay account.This process is handled by Binance, and funds will reappear in the sender’s account once the return is completed.If you are currently located in or using a service registered in one of the unsupported regions, you will not be able to complete a payment on CoinGate.

I made a payment through Binance pay from unsupported country.

We do not recommend sending transactions from crypto exchanges or web wallets, as such transactions might arrive after a significant delay. Also, exchanges tend to charge a fee deducted from the sent amount. As a result, transactions often arrive too late (when the invoice has already expired) and/or are not paid in full (so the invoice becomes underpaid). That is why we recommend using one of many open-source wallets, where the sender controls the exact amount sent and the waiting time is predictable.Furthermore, you do not control your crypto when using an exchange, so you introduce counterparty risk and thus negate one of the main benefits of cryptocurrencies, which is complete control of your own money.

Can I pay from an exchange account?

If your invoice still shows as unpaid, it’s possible that the payment was sent using the wrong cryptocurrency or blockchain network.For example, sending USDT via TRON (TRC20) when the invoice requested Ethereum (ERC20) will not be detected by our system.Double-check:The currency (e.g., BTC, ETH, USDT) The network (e.g., ERC20, BEP20, TRC20)If they don’t match what the invoice shows, we won't be able to detect the payment automatically.If you believe you made a payment but the invoice still appears unpaid, please contact our support team and include your transaction ID (TXID) so we can investigate further.

I made a payment, but my order still shows as unpaid.

We process the crypto payment, but the merchant is responsible for delivering your order. If your payment shows as confirmed but you haven’t received the item, please contact the merchant directly.

I paid, but didn’t receive my product.

If the invoice is paid after it was canceled or expired, a refund form should pop up on the invoice shortly.If payment has been paid in full, you can mark the 'Accept payment' Toggle on the refund form, and we will make every attempt to process this payment. However, it may not be possible, and a refund may be processed instead.

I paid, but my order expired.

If you used the wrong cryptocurrency or blockchain network when making the payment, we won’t be able to detect it automatically.For example, if the invoice requested USDT on Ethereum (ERC20) but you sent USDT via TRON (TRC20), the payment won’t register on our system.Please double-check:The currency (e.g., BTC, ETH, USDT) The network (e.g., ERC20, BEP20, TRC20)If they don’t exactly match what’s shown on the invoice, the payment won’t go through properly.Contact our support team and include your transaction ID (TXID) so we can look into the issue and guide you on next steps.

I paid using the wrong cryptocurrency or network.

If you’ve paid the same invoice twice, the system will automatically mark it as overpaid. You’ll see an option to request a refund directly on the invoice page.Simply fill out the refund request form using the invoice, and our team will review and process the refund for the extra payment.

I accidentally paid the same invoice twice.

If your payment is insufficient, the invoice will show both the amount of cryptocurrency you sent, and the amount still left to pay. Simply make the second transaction to cover the remaining amount before the invoice expires.Once you make a second payment, your transaction will be confirmed. You will see a confirmation window with your Transaction IDs on the invoice.If the invoice expires, a refund form will show up. Once it does, fill in the necessary details and request a refund. Refunds are processed within 48 hours.

I didn’t pay enough.

If you have paid too much, the invoice will automatically present a refund form after the system approves the payment. Keep the invoice window open until the refund form shows up.

I paid too much.

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