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Manage all your crypto orders in one place.

To make a payment, you need to open your cryptocurrency wallet, scan  the QR code on the invoice, or copy the provided cryptocurrency address and paste it into your wallet. Lastly, send the indicated amount. Please refer to the step-by-step guide for paying a CoinGate invoice for more details.

How do I pay an invoice?

If your payment is insufficient, the invoice will show both the amount of cryptocurrency you sent, and the amount still left to pay. Simply make the second transaction to cover the remaining amount before the invoice expires. Once you make a second payment, your transaction will be confirmed. You will see a confirmation window with your Transaction IDs on the invoice. If the invoice expires, a refund form will show up. Once it does, fill in the necessary details and request a refund. Refunds are processed within 48 hours.

I paid too little. What now?

If you have paid too much, the invoice will automatically present a refund form after the system approves the payment. Keep the invoice window open until the refund form shows up.

I paid too much. What should I do?

If the invoice is paid after it was canceled or expired, a refund form should pop up on the invoice shortly. If payment has been paid in full, you can mark the 'Accept Payment' checkbox on the refund form, and we will make every attempt to process this payment. However, it may not be possible, and a refund may be processed instead.

My order expired. How should I proceed?

Since Bitcoin's blockchain can handle around seven transactions per second (TPS), the network's scalability eventually became an issue, and a second-layer solution was suggested called the Lightning Network (LN). The LN solution enabled split-second Bitcoin transactions in high volumes between users without network confirmations. By opening Lightning channels "off-chain", users can transact between each other for infinity and settle only the final amount. LN transactions cost nearly nothing and allow sending the tiniest fractions of Bitcoin.

What's a Lightning Network?

We do not recommend sending transactions from crypto exchanges or web wallets, as such transactions might arrive after a significant delay. Also, exchanges tend to charge a fee deducted from the sent amount. As a result, transactions often arrive too late (when the invoice has already expired) and/or are not paid in full (so the invoice becomes underpaid). That is why we recommend using one of many open-source wallets, where the sender controls the exact amount sent and the waiting time is predictable. Furthermore, you do not control your crypto when using an exchange, so you introduce counterparty risk and thus negate one of the main benefits of cryptocurrencies, which is complete control of your own money.

Can I pay from an exchange account?

Explore frequently asked topics below, or try using search to find relevant questions.

Need help?

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Use the “Pay in wallet” button, scan the QR code, or copy and paste the payment details into your wallet.

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Balance: {balance} {currency}

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Selecting the wrong network (blockchain) will result in lost funds.

How can one coin be on two blockchains?

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In case of issues with your payment, please fill the refund request form in advance.

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In case of issues with your payment, fill out the refund request form in advance. If you have other payment issues or questions regarding the conversion rate, please 

 in {currency} at the current exchange rate. The fee is deducted after submitting the refund request from the total refund amount.

Refund
Request

Since Bitcoin's blockchain can handle around seven transactions per second (TPS), the network's scalability eventually became an issue, and a second-layer solution was suggested called the Lightning Network (LN).

The LN solution enabled split-second Bitcoin transactions in high volumes between users without network confirmations. By opening Lightning channels "off-chain", users can transact between each other for infinity and settle only the final amount. LN transactions cost nearly nothing and allow sending the tiniest fractions of Bitcoin.

Lightning Network

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You are about to send a {symbol} token that operates on multiple blockchains and may have multiple addresses. Please make sure that you’re sending token supported by CoinGate. Please check our list of <link> supported tokens </link>

Payments with unsupported tokens cannot be detected by CoinGate.

Some tokens, like {token}, may have different versions, such as bridged or natively issued, each with its own smart contract address. While they may appear similar, they are distinct tokens. To ensure your payment is recognized, please verify you are sending the supported version of {token} by checking token's contract address in your wallet. It should be <address> </address>.

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